Order-to-Cash Automation Guide
Finance managers and executives, under pressure to lower days sales outstanding, reduce late payments and improve analytics, face an array of options when it comes to automating the Order-to-Cash (O2C) cycle. From electronic invoicing, to cash application and collections, dispute management, payment, remittance and reporting, the choices are plentiful. It is getting to the point where finance is as much IT as it is accounting.
AR professionals are aware of the benefits of streamlining and automating O2C processes – not only the tactical savings of faster and more accurate data collection, storage and retrieval, but also the strategic value of datafication, such as the ability to calculate the “lifetime value” of a customer and improve customer service. Automation has elevated the AR function from clerical task work to strategic partner and major contributor to the holistic goal of delivering an exceptional customer experience. And yet, many finance and accounting departments continue to make do with outdated and error-prone manual processes.
Our most-recent AR Automation Benchmark Survey shows that less than 30% of respondents have implemented an automated AR workflow. Only about half are even using an automated accounting system. And only 7% have a single O2C process owner.
Clearly, we have only begun to see the realization of the potential benefits of O2C automation. The O2C Automation Guide, from the AR & O2C Network, is a comprehensive single source of information on Order-to-Cash automation solutions to help advance best practices and demystify the technology search and acquisition process. Use it to quickly find vendors serving each aspect of the Order-to-Cash function.
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