The Telephone as a Collections Tool

In our article “How Top of the World Headwear’s AR Team Captures the Cash,” we look at the ways one savvy AR department uses communication—particularly the telephone—to get customers to pay their bills. Research by IOFM also sheds light on how companies use the telephone as a tool for contacting debtors. IOFM surveyed more than 200 organizations of all sizes and industries. More than one-half (57 percent) of the responding AR/Credit and Collections departments are centralized and about…