An Inside Look at Reporting Structures within the O2C Operation

When the functions that comprise the order-to-cash (O2C) process are separated and disjointed, the result can be a poorly managed O2C operation that negatively impacts customer satisfaction. Organizations that are committed to providing outstanding experiences for their customers are always looking for better ways to integrate, coordinate, and streamline the various functions that comprise O2C. These related “departments” include Credit, Order Entry, Accounts Receivable, and Collections.

To find out how companies are integrating order-to-cash, the AR & O2C Network surveyed 100 organizations from a wide array of sizes, revenue ranges, and industry types; two-thirds (65 percent) were B2B companies. The report compiling their responses, “AR/Order-to-Cash Integration, Automation, and Performance Metrics,” sheds light on key aspects of O2C management, including reporting structures for the various functional areas.

Who Reports to Whom?

In analyzing the results of the survey, the researchers made the following observations about the functions that comprise O2C:

  • There are great variations in reporting structures by function.
  • In none of the functions do a majority report to the same title.
  • Order Entry is most distinct from Accounts Receivable, followed by Billing.

While there is a ...

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