Comprehensive CMF Management Procedures:  Keep All I’s Dotted and T’s Crossed

Having a clear set of written procedures for Customer Master File (CMF) management is a must for ensuring consistency and service quality for both internal and external customers of... Read more

Case Study: Customer Master File Setup and Maintenance at Global Experience Specialists

When data in the customer master file (CMF) is set up accurately from the start and the file is properly maintained, billing is better able to avoid invoicing errors... Read more

Naming Best Practices to Maximize Value of Your CMF

Since customers are the single most critical element for any business, the customer master file (CMF) is an essential resource for any organization. However, to effectively fulfill its role... Read more

PCI DSS: Protecting Card-Holder Data

The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements for boosting payment account data security. The Standard is comprehensive, with requirements ranging from network... Read more

Automating Customer Master File (CMF) Management

The benefits of a well-managed customer master file for AR and the entire enterprise—are immense. However, managing such a file, particularly for companies with many customers, is also very... Read more

Is Your Customer Master File (CMF) Secure and in Compliance?

A critical component of customer master file (CMF) set-up and maintenance is keeping customer information secure and private. AR managers must instruct staff to keep their passwords confidential, and... Read more

How to Effectively Manage Your Customer Master File

The challenge with customer data is that its quality quickly degenerates over time. Experts say two percent of records in a customer file become obsolete every month because customers... Read more

Customer Master File (CMF): What and Why

As AR professionals are well aware, the volume of customer data flowing into a business can easily become disorganized, inaccurate, and out of date if not managed properly. Maintaining... Read more

Managing Resale and Exemption Certificates

Sales tax resale certificates (for companies buying goods that will be resold or used in a product to be resold) and exemption certificates (for non-profits and religious organizations) excuse... Read more

Financial Institutions and the Patriot Act

On October 26, 2001, President George W. Bush signed into law the Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act of 2001... Read more