Common Excuses for B2B Late Payment—And How to Counter Them

July 19, 2016

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What kinds of excuses or “dodges” can collectors expect to encounter from B2B customers when attempting to collect on past due accounts—and how should collectors respond? To begin with, it’s critical that every collection call begin with a relationship-building mindset. The goal, of course, is to collect the full amount owed, but it is equally...

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