Communication Forms the Cornerstone of an Efficient Collections Strategy at Foley Services

For more than three years, Jason Rupaka, ARM, has managed the accounts receivable department at Foley Carrier Services (Hartford, CT), a company that manages mandated DOT regulatory safety compliance... Read more

How Top of the World Headwear’s AR Team Captures the Cash

Top of the World Headwear (Norman, OK) produces hats and other items branded with team logos that are sold at college and university stores. Its sister company, Captivating Headwear,... Read more

Chicken Soup for the Collector’s Soul: Three Collections Success Stories

Working in collections no doubt provides workers with interesting stories to tell around the water cooler, but the unfortunate reality is that the stories you hear are often negative.... Read more

Prioritizing Your Collections Pt. 2: An Automation Case Study

Separating your collections list into risk-based segments is certainly beneficial, but what if the manual approach to prioritizing collections does not fit your company's needs? Susan Delloiacono of CertainTeed... Read more

How to Select a Collection Agency – One Credit Manager’s Journey

Jimmy Worrell’s search for a new collections agency provides an example of how to strategically approach and creatively resolve a problem. The credit manager’s experiences provide valuable insight for... Read more

Social Media at Work: Case Studies

Three experienced collectors share their experiences and advice about using social media.

Case Studies from a Commercial Collector

A top collector shares tips that he learned during his successful career.