The Consumer Financial Protection Bureau: What Is It? And Why Do We Need to Know?

If a regulatory agency could be compared to a heavyweight boxer or a superhero, the Consumer Financial Protection Bureau (CFPB) has been perceived by proponents as a tough and... Read more

Using KPIs to Bolster Collections

How well is your collections team performing? And how do you know? If you aren’t using key performance indicators (KPIs), it’s time to rethink your strategy. Although there are... Read more

Selling to the CFO Requires Learning a New Language

If you were the CFO for a day, you’d probably do things differently.   One change many AR professionals say they’d make is to better align the sales process... Read more

Five Signs Your Customer May Have Trouble Paying

The earlier you can identify a customer with financial challenges, the more options you’ll have. Here are the top five red flags to watch for, according to: Scott Blakeley... Read more

Mitigating the Risk of Customer Non-Payment

How can you reduce the chances of dealing with an insolvent customer? And what can be done to collect the outstanding dollars and preserve the business relationship when, despite... Read more

Hunt Down Unpaid Dollars While Staying in Compliance with the FDCPA

Dog the Bounty Hunter’s got nothing on Kristi Tribble. The Credit/AR Manager at Sunderland Brothers Company, a wholesale distributor for home improvement and renovation products in Omaha, NE, is... Read more

Common Excuses for B2B Late Payment—And How to Counter Them

What kinds of excuses or “dodges” can collectors expect to encounter from B2B customers when attempting to collect on past due accounts—and how should collectors respond? To begin with,... Read more

Communication Forms the Cornerstone of an Efficient Collections Strategy at Foley Services

For more than three years, Jason Rupaka, ARM, has managed the accounts receivable department at Foley Carrier Services (Hartford, CT), a company that manages mandated DOT regulatory safety compliance... Read more

How Top of the World Headwear’s AR Team Captures the Cash

Top of the World Headwear (Norman, OK) produces hats and other items branded with team logos that are sold at college and university stores. Its sister company, Captivating Headwear,... Read more

Five Collections Best Practices – An In-Depth Look

For collectors to be effective, it is essential that as much as possible has been done right before the collector even picks up that phone.