Tips for Handling Customer Deductions

Customer deductions present a persistent—and expensive—problem that causes revenue and profit dilution and copious back-office work every year. What is the best way to address this challenge? And what... Read more

Managing Deductions—5 Key Steps to Improvement

While deductions, in the form of discounts, short payments, and chargebacks, are a fact of life for most businesses,deductions can drain your AR department’s time and resources while adding... Read more

Why Automating Deduction Management Should Be an AR Goal

Is 2015 the year you’ve resolved to finally get of top of those deductions and short pays that drain your AR department’s time and resources while adding costs? If... Read more

14 Deduction Management Provider Solutions

Following are a wide range of leading solution providers with offerings from stand-alone deduction management solutions to fully integrated receivables platforms that include deduction management capability.

How to Resolve Disputes and Reduce DSO

A Johnson & Johnson team in Prague implemented a tool that successfully reduced Days Sales Outstanding and improved collection efforts. The collection module, a third-party, bolt-on product, has been... Read more

6 Steps—Including Automation—to Rein In Unauthorized Deductions

Imagine being told your AR department could achieve savings in deduction processing costs like the following: a) a 50 percent reduction in overall cash application costs with an increase... Read more

Deduction Management Best Practice Checklist

Volumes could be written about deduction management, says author and consultant John Salek, vice president, Business Solutions for GENPACT's Order to Cash Business. But GENPACT developed a Best Practice... Read more

AR Deduction Management Best Practices to Improve Your Bottom Line

Unauthorized deductions and chargebacks taken by customers can have a significant negative impact on your company's bottom line. Yet many vendors lack processes and procedures needed to gain control... Read more

How You Can Help Make a $10 Billion Problem Go Away

Does this sound familiar? The check was in the mail, but the amount your customer remitted was less than the total amount due. In other words they took a... Read more

Managing Disputed Items: How to Maintain Cash Flow and Customer Faith

Although companies strive to deliver top-quality products along with accurate invoices, mistakes happen. For example, products can be damaged during shipment or clerical errors can show up on the... Read more