An Inside Look at Reporting Structures within the O2C Operation

When the functions that comprise the order-to-cash (O2C) process are separated and disjointed, the result can be a poorly managed O2C operation that negatively impacts customer satisfaction. Organizations that... Read more

The Location and Structure of Accounts Receivable Operations

Are most AR operations onshore or off? Are they centralized or scattered? To find out, the AR & O2C Network interviewed 111 order-to-cash professionals in North American organizations across... Read more

O2C Performance Metrics: Measure to Manage

Organizations may differ regarding what is most important in achieving AR’s strategic objectives, but the methods they use to determine their metrics and key performance indicators (KPIs) are similar.... Read more

Accounts Receivable Departments’ Tech Implementation Plans

Accounts receivable leaders are enthusiastically jumping on the technology bandwagon—and with very good reason. The AR tech market is burgeoning with new solutions to address the efficiency and process... Read more

Integration of the O2C Process

The English poet John Donne once wrote: “No man is an island.” No department is an island either—including the typical accounts receivable department. AR operates as an integral part... Read more

Collections Practices and Metrics

It’s not enough to simply send the invoices out—companies must also make sure they are paid. Unfortunately, whether due to a simple slip of the mind, blatant disregard, or... Read more

Cash Receipt Processes: How Companies Use Lockboxes to Get the Goods

The “C” portion of “O2C” is the laser-like focus of every loyal AR team. Tucking that hard-won money into the company coffers helps receivables professionals sleep at night. Without... Read more

Collections Practices: How Are AR Departments Roping in the Cash?

It’s easy to send out a customer invoice—roping in the actual dollars is the tough part. But that’s exactly the mission AR departments are tasked with. Like superheroes, they... Read more

The Telephone as a Collections Tool

In our article “How Top of the World Headwear’s AR Team Captures the Cash,” we look at the ways one savvy AR department uses communication—particularly the telephone—to get customers... Read more